Get in touch!

If you can't find what you're looking for in the answers below, please get in contact with us directly!

How can we help?

FAQ

Ordering

What size should I buy?

You should find a size guide for each item on the product page.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Can you gift wrap an order?

Yes I can - make sure you add 'gift wrapping' to your order and I will do this for you.

Can I order something made to my child's exact measurements?

I’m afraid not. I make clothes to certain patterns and in sizes from 0-6m up to 5-6 years. I can advise you which size would fit your child best but I am not able to make to exact measurements.

How long do I have to wait for my order?

All our childrenswear is made and in-stock - orders are shipped within 3-5 days of ordering. Wipes are made in small batches so there can be a short wait of up to 7 days for these to be made and shipped to you. 

Shipping, Returns & Exchanges

How much are your delivery costs?

Delivery starts from £3.99 and increases depending on how much your order value is. All order over £40 are sent free using Royal Mail 48 hour post.

Click and Collect is avail able from our shop in Letchworth Garden City

Do you ship overseas?

At the moment, Tutti Frutti is only available in the UK.

What delivery service do you use?

I use Royal Mail for all my deliveries.

When will my order be dispatched?

Most items are in stock and will be dispatched within 3 working days. 

If your order is a 'made to order' item (it will tell you if it is on the product description) it will be made and dispatched within the time frame on the listing.

If you have not received your order within 2 weeks please contact me.

Please note that Royal Mail do not class a package as lost until a certain period of time after the expected delivery date has passed. Once this date has passed a replacement will be made and sent to you. Refunds will not be issued for lost post unless a replacement is not available. 

Can I return something that doesn't fit?

Of course you can! Just contact me to let me know and I will let you know the address to send it back to. Everything needs to be sent back with the tags still on and in an unworn and unwashed condition.

Our full refund policy is HERE

What do I do if something arrives damaged?

I really hope that everything arrives undamaged but if there is a fault just contact me straight away and I will try to put it right.

My order hasn't arrived - what do I do?

Please email me at ali@tuttifrutticlothing.com where we can track your order and hopefully track your order down!

More About the Tutti Frutti Shop

Where is the shop located?

You can fund the shop in Letchworth Garden City, Hertfordshire.

Exact address is 12a Central Approach, Letchworth Garden City, SG6 3DL

There is free parking for 1 hour in the high street too!

Is everything online also in the shop?

Yes! Everything on the website can be found in the shop - please email ahead if you want to put something by!

Wholesale Information

How can I stock Tutti Frutti Clothing in my bricks and mortar or online shop?

Well that would be amazing! If you own a shop on online boutique email me for wholesale details! Get In Touch – Tutti Frutti Clothing