To reduce waste I make all items in small batches. This means there can be a wait of up to 10 days for your clothing to be made and shipped out to you.
If you have not received your order within 2 weeks please contact me.
Proof of postage is obtained for every order. Please note that Royal Mail do not class a package as lost until a certain period of time after the expected delivery date has passed. Once this date has passed a replacement will be made and sent to you. Refunds will not be issued for lost post unless a replacement is not available.
Returns and Refunds
I really hope that you love your new clothes, but if for any reason you don't please email me at email@example.com within 14 days of receiving your order.
If your item is faulty I will refund, repair or replace it - just contact me and I will be happy to help. If you need to send the faulty item back to me I will reimburse your return postage costs once I have the item back with me. I can only cover actual postage costs so do try to reuse the bag it is sent in so that you don't have to buy additional packaging.
If you want to return something for another reason please email me and I can send you my address for you to return it. Unless the item is faulty, you are required to pay the return postage yourself. Please make sure that the item is unworn and unwashed. Once I have the item back, I will process your refund within 14 working days. Any item showing signs of wash and wear will be returned to you and no refund will be issued.
It is important to note that if any items have been made to your child's measurements or personalised in anyway then they are exempt from my returns policy and you cannot return them unless they are faulty. Please do email me before you buy as I am always happy to discuss sizing to make sure you get the best from Tutti Frutti Clothing.